Fixed an issue where the client would not download the correct version of titles that were previously whitelisted to play through Steam Play, such as Into The Breach. Update to steam runtime 0.20200417.0; Diagnostic tool: diagnose problems with steam:// URL handler; Diagnostic tool: verify Steam client min spec CPU features.
- Article 'Removing and Reinstalling Steam on a Mac' With the Steam application active, click the Steam menu and Quit Steam to exit Steam. Open Applications and drag Steam to the Trash.; click Go in the menu bar, hold down the option key until you see the Library folder, and open that folder from the drop-down.; Navigate to Library/Application Support/Steam.
- (Mac) steam is refusing to download or update anything, and responds with this, i have tried all main troubleshooting methods. 5 hours ago (Mac) steam is refusing to download or update anything, and responds with this, i have tried all main troubleshooting methods.
Important
Having a problem installing? We can help. We offer an installation chat (English only) support option.
This troubleshooting guide includes step-by-step instructions that should resolve most installation issues.
Online installations
The following steps are optimized for a typical online installation. For an issue that affects an offline installation, please see How to troubleshoot an offline installation.
Step 1 - Check whether this problem is a known issue
There are some known issues with the Visual Studio Installer that Microsoft is working on fixing. To see if there's a workaround for your problem, check the Known Issues section of our release notes.
There are some known issues with the Visual Studio Installer that Microsoft is working on fixing. To see if there's a workaround for your problem, check the Known Issues section of our release notes.
Step 2 - Try repairing Visual Studio
Repair fixes many common update issues. For more information on when and how to use the repair functionality in Visual Studio, see Repair Visual Studio.
Step 3 - Check with the developer community
Search on your error message with the Visual Studio Developer Community. Other members of the community might have documented a solution to your problem.
Step 4 - Delete the Visual Studio Installer directory to fix upgrade problems
The Visual Studio Installer bootstrapper is a minimal light-weight executable that installs the rest of the Visual Studio Installer. Deleting Visual Studio Installer files and then rerunning the bootstrapper might solve some update failures.
Note
Performing the following actions reinstalls the Visual Studio Installer files and resets the installation metadata.
- Close the Visual Studio Installer.
- Delete the Visual Studio Installer directory. Typically, the directory is
C:Program Files (x86)Microsoft Visual StudioInstaller. - Run the Visual Studio Installer bootstrapper. You might find the bootstrapper in your Downloads folder with a file name that follows a
vs_[Visual Studio edition]__*.exepattern. If you don't find that application, you can download the bootstrapper by going to the Visual Studio downloads page and clicking Download for your edition of Visual Studio. Then, run the executable to reset your installation metadata. - Try to install or update Visual Studio again. If the Installer continues to fail, go to the next step.
- Close the Visual Studio Installer.
- Delete the Visual Studio Installer directory. Typically, the directory is
C:Program Files (x86)Microsoft Visual StudioInstaller. - Run the Visual Studio Installer bootstrapper. You might find the bootstrapper in your Downloads folder with a file name that follows a
vs_[Visual Studio edition]__*.exepattern. If you don't find that application, you can download the bootstrapper by going to the Visual Studio downloads page and clicking Download for your edition of Visual Studio. Then, run the executable to reset your installation metadata. - Try to install or update Visual Studio again. If the Installer continues to fail, go to the next step.
Step 5 - Report a problem
In some situations, such as those related to corrupted files, the problems might have to be looked at on a case-by-case basis. To help us help you, please do the following:
- Collect your setup logs. See How to get the Visual Studio installation logs for details.
- Open the Visual Studio Installer, and then click Report a problem to open the Visual Studio Feedback tool.
- Give your problem report a title, and provide relevant details. Click Next to go to the Attachments section, and then attach the generated log file (typically, the file is at
%TEMP%vslogs.zip). - Click Next to review your problem report, and then click Submit.
- Collect your setup logs. See How to get the Visual Studio installation logs for details.
- Open the Visual Studio Installer, and then click Report a problem to open the Visual Studio Feedback tool.
- Give your problem report a title, and provide relevant details. Click Next to go to the Attachments section, and then attach the generated log file (typically, the file is at
%TEMP%vslogs.zip). - Click Next to review your problem report, and then click Submit.
Step 6 - Run InstallCleanup.exe to remove installation files
As a last resort, you can remove Visual Studio to remove all installation files and product information.
- Follow the instructions in Remove Visual Studio.
- Rerun the bootstrapper that's described in Step 4 - Delete the Visual Studio Installer directory to fix upgrade problems.
- Try to install or update Visual Studio again.
Step 7 - Contact us (optional)
If none of the previous steps help you successfully install or upgrade Visual Studio, contact us by using our live chat support option (English only) for further assistance.
Offline installations
Here is a table of known issues and some workarounds that might help you when you create an offline installation and then install from a local layout.
| Issue | Item | Solution |
|---|---|---|
| Users do not have access to files. | permissions (ACLs) | Make sure that you adjust the permissions (ACLs) so that they grant Read access to other users before you share the offline install. |
| New workloads, components, or languages fail to install. | --layout | Make sure that you have internet access if you install from a partial layout and select workloads, components, or languages that were not downloaded previously in that partial layout. |
For more information about how to resolve issues with a network installation, see Troubleshoot network-related errors when you install or use Visual Studio.
Installation logs
Setup logs are needed to troubleshoot most installation issues. When you submit an issue by using Report a Problem in the Visual Studio Installer, these logs are automatically included in your report.
If you contact Microsoft Support, you might need to provide these setup logs by using the Microsoft Visual Studio and .NET Framework Log Collection Tool. The log collection tool collects setup logs from all components installed by Visual Studio, including .NET Framework, Windows SDK, and SQL Server. It also collects computer information, a Windows Installer inventory, and Windows event log information for Visual Studio Installer, Windows Installer, and System Restore.
To collect the logs:
- Download the tool.
- Open an administrative command prompt.
- Run
Collect.exefrom the directory where you saved the tool. - Find the resulting
vslogs.zipfile in your%TEMP%directory, for example,C:UsersYourNameAppDataLocalTempvslogs.zip.
Note
The tool must be run under the same user account that the failed installation was run under. If you are running the tool from a different user account, set the –user:<name> option to specify the user account under which the failed installation was run. Run Collect.exe -? from an administrator command prompt for additional options and usage information.
Live help
If the solutions listed in this troubleshooting guide do not help you to successfully install or upgrade Visual Studio, use our live chat support option (English only) for further assistance.
See also
'macOS 10.13 High Sierra is now available for update on Mac computers and can anyone of you tell me some tips that can help me smoothly update my MacBook Pro into latest macOS High Sierra without losing any data or meet any problems? Thank you.'
If you are trying to find a simple way to update Mac OS to the latest 10.13 or 10.13.4 High Sierra or you are looking for effective solutions to fix macOS High Sierra update stuck or failure error, you are at the right place. Follow the two next parts to free download macOS 10.13/10.13.4 to install and fix the macOS High Sierra update error right now.
Part 1. Upgrade to macOS 10.13/10.13.4 High Sierra without losing data
Here Part 1, we'll show you how to upgrade to macOS 10.13/10.13.4 High Sierra without losing any data on MacBook Pro/MacBook Air/iMac etc.
Step 1. Back up Mac computer data before macOS 10.13/10.13.4 update
Here you have two options to backup Mac data before macOS 10.13/10.13.4 update: Time Machine or Mac backup software for help.
Option 1. Back up Mac data with Time Machine
- 1. Connect an external hard drive to your Mac and launch Time Machine. (The drive should be at least the same size as your Mac drive.)
- 2. Turn the Time Machine slider ON > Select Backup Disk to set the external hard drive as the backup destination.
- 3. Select important data to backup now.
Option 2. Backup Mac data with Mac backup software
EaseUS Todo Backup for Mac supports backing up your Mac data in 3 steps:
1. Download, install and launch EaseUS Todo Backup for Mac.
Click the first Backup tab or simply click the plus (+) button at the left corner of the left pane to create a backup project -- name the backup project and click OK.
Troubleshooting Mac Os
2. Set up the backup destination where you want to store Mac files as backups, automatic backup frequency and click OK.
3. Add files and folders to the backup project.
Click File+ to selectively choose files and folders to back up and click the blue start button to back up your Mac data to another drive or external device.
Step 2. Download and install macOS 10.13/10.13.4 High Sierra
1. Go to the Apple store > Find macOS 10.13.10.13.4 update.
2. Click Download and fill in your Apple ID when asked.
3. After you download the macOS 10.13/10.13.4 upgrade software, install the software and update Mac computer to macOS 10.13 or 10.13.4 High Sierra by following the onscreen instructions.
If no update problems occur, restart your Mac computer and enjoy the new macOS on your device.
If you get stuck or cannot install macOS 10.13 on your device, just follow Part 2 to get the problems solved and fixed on your own.
Part 2. Fix macOS 10.13/10.13.4 High Sierra update stuck/failure or freeze error
If you cannot download or install macOS 10.13 update on your Mac, or macOS 10.13/10.13.4 gets stuck, freezes or fails to install, don't panic and just simply follow these instructions.
Fix 1. macOS Sierra 10.13/10.13.4 downloaded but won't install
If you get stuck or fail to install the downloaded macOS 10.13/10.13.4, try the tips below to get this problem fixed:
Troubleshooting Update Tool
- Open Launchpad > Delete 'Install macOS Sierra' file with a question mark on it.
- Reboot Mac and retry downloading a new macOS Sierra update 10.13/10.13.4.
- Click Apple Menu > Select App Store > Click Update next to macOS Sierra in the Update section.
Fix 2. macOS 10.13/10.13.4 High Sierra fails to install/gets stuck or freezes while installing
Here you have two options to fix the macOS 10.13/10.13.4 installation failure error:
Option 1. Install macOS update in Safe Mode to fix the macOS High Sierra 10.13/10.13.4 update stuck error
- Disable or uninstall any Anti-virus software on your Mac.
- Ensure Mac computer has a proper and reliable internet connection.
- Install macOS Sierra in Safe Mode.
- Hold Power until your Mac shuts down > Turn your Mac on and hold the Shift key > Release Shift when the Apple logo appears > The Mac shall be booted into the Safe Mode.
- Then try to install macOS 10.13/10.13.4 update again.
If you cannot install macOS 10.13/10.13.4 in Safe Mode, try a clean installation of the new update.
Option 2. Clean installation of macOS Sierra 10.13/10.13.4 to fix macOS fails to install issue
To complete a clean installation of macOS Sierra 10.13/10.13.4 on Mac, you may need to do some pre-installation preparation:
Step 1. Create a bootable installer
- Download the macOS Sierra 10.13/10.13.4 installation package from Mac App Store.
- Connect a new USB drive with Mac > Open Disk Utility in Applications/Utilities folder > Select thumb drive in sidebar and click Format.
- Name USB as Untitled > Choose OS X Extended > Click Erase > Open Terminal once the USB is formatted and finish downloading macOS Sierra.
- Ensure USB named Untitled is connected to Mac > Type below command in Terminal and hit Enter: sudo /Applications/Install macOS Sierra.app/Contents/Resources/createinstallmedia --volume /Volumes/SierraBootInstall --applicationpath /Applications/Install macOS Sierra.app --nointeraction &&say Done
- Enter Administrator password if necessary. The command will create a bootable Sierra installer on the USB drive.
Step 2. Clean installation of macOS 10.13/10.13.4 update
- Connect a USB bootable drive to your Mac and restart the Mac by holding Option until you hear the reboot tone.
- Select the disk called Install macOS Sierra in the drive list that appears on the screen.
- Once the USB drive is booted, select Disk Utility > Choose Mac's startup from the list > Click Erase.
- Once Mac's startup disk is formatted, return to the Utilities window and select Install macOS > Choose the recently erased startup drive to install macOS > Follow onscreen prompts to complete the installation.
Windows Update Troubleshooting Download
Extra Tip: Restore lost data due to the macOS 10.13/10.13.4 High Sierra update
If you forgot to create backups for your Mac data before the macOS 10.13/10.13.4 update, you still have a chance to restore lost data due to the update.
Professional Mac data recovery software - EaseUS Data Recovery Wizard for Mac with Bootable Media allows you to restore all lost data due to a macOS update or for other reasons.
1. Click the tutorial page about how to create bootable media for Mac.
2. Boot your Mac from EaseUS Data Recovery Wizard for Mac Bootable Media.
3. Launch EaseUS Data Recovery Wizard for Mac and select the file types of lost data. Click Next.
4. Choose the volume where the data was lost, click Scan to let the program scan the lost data for you.
Choose Deep Scan and let the program find more lost data for you on your Mac.
Important Note -- if your Mac hard drive uses an APFS file system, you can only use the deep scan option to scan and find all lost data on the drive
5. Preview and choose the found hard drive data, then click Recover to save it in a safe spot on your Mac.